About SmallSmall SmallSmall is building a more seamless and convenient experience for people navigating housing and related services. As we continue to grow, we are looking for an experienced and customer-focused Head of Customer Service to
Strategy & Execution: Develop and implement efficient loan collection strategies tailored to a digital lending environment. Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior. Design and monitor automated workflows and
Vacancy: NGO Manager (6 months contract) Location: Surulere, Lagos About our Client Our client is a registered charity in England and Wales and an Incorporated Trust in the Federal Republic of Nigeria. The organization was established to
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and
Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization. Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment. Manage client relationships, workforce reviews,
Job Brief BFI Insights is currently seeking to hire a strategic, commercially driven, and results-oriented Business Development/Growth Manager to lead expansion, revenue growth, partnership development, and market positioning initiatives across the firm’s consulting and training functions. The
Wellington College International Lagos (WCIL) is a new world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The school is a partnership between Wellington College International (WCI), the global arm
ROLE OBJECTIVES The Admissions Officer plays a key role in delivering an exceptional and personalised experience for prospective families. This role manages inquiries, tours, documentation, and parent communication throughout the admissions journey. The Admissions Officer works
Job Summary: As a Quantity Surveyor, you will play a pivotal role in overseeing the contractual and financial aspects of our construction projects. Your key responsibilities will include supporting project delivery teams, closely monitoring costs, and
Wellington College International Lagos is a world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The College will deliver premium British education for students aged 3–18, rooted in the British
Job Summary: The GM Aftersales Workshop is responsible for the overall management, profitability, and performance of the VI’s aftersales business encompassing service, parts, warranty, and customer support. The role ensures that all workshops operate efficiently, deliver
JOB SUMMARY The Helpdesk Officer will manage the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking all maintenance requests from receipt through to resolution. The role is the operational nerve centre of the FM team,
JOB SUMMARY The Procurement Officer will manage end-to-end procurement for FM operations — sourcing and purchasing spare parts, consumables, PPE, tools, and subcontracted services, while maintaining supplier relationships, contracts, and compliance documentation. The role blends hands-on