Our Client Our client, an aviation company, seeks to employ a Head, Facilities. Key Responsibilities: Develop and execute the organizations facilities and infrastructure strategy in alignment with business growth plans. Serve as trusted advisor to Executive
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and
Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization. Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment. Manage client relationships, workforce reviews,
This is a remote position. Own the fulfilment lifecycle and operational performance Establish proactive controls to identify and prevent fulfilment failures Lead containment and resolution of complex or high impact operational incidents Conduct root cause analysis