Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision. Able to identify, analyze
Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision. Able to identify, analyze
Troubleshoot, operating and maintaining equipment during field dispatches. Strong communication and customer service skills. Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install/swap out network equipment including
Troubleshoot, operate, repair and maintain medium complexity equipment. Can provide training to end users and other techs on equipment. Certifications related to equipment supported for break fix. Troubleshoot, operate and maintain equipment during field dispatches. Strong
Perform work on high complexity equipment. Technical degree or certifications related to equipment supported. Able to train Level 1 and 2 technicians and lead a team of technicians. Perform complex tasks and able to interface with