About SmallSmall SmallSmall is building a more seamless and convenient experience for people navigating housing and related services. As we continue to grow, we are looking for an experienced and customer-focused Head of Customer Service to
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and frontline employees
JOB SUMMARY The Facility Cleaner will carry out daily manual cleaning across offices, public areas, restrooms, corridors, and back-of-house zones, and provide light equipment support (mop systems, vacuums, and basic floor-care machines) to the wider Cleaning