ACR Global is seeking a strategic, results-driven, and highly adaptive General Manager to lead daily operations, drive business growth, and oversee high-level organizational performance. The ideal candidate will bridge executive vision with operational execution, ensuring seamless coordination
School of Performance is seeking a dynamic, strategic, and results-driven General Manager to direct overall institutional operations, oversee digital learning platform deployment and content development, lead corporate in-plant training expansion, and spearhead revenue growth. Reporting directly to
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving
● Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets. ● Develop and implement sales strategies, operational plans, and performance improvement initiatives. ● Monitor sales performance, analyze key metrics, and drive continuous
Develop and implement the organizations Total Quality Management (TQM) strategy and quality standards. Monitor and improve quality performance across all business units and client accounts. Lead quality assurance, process improvement, and compliance initiatives to enhance operational performance. Analyze
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and frontline
Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization. Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment. Manage client relationships, workforce reviews, complaints, escalations,