● Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets. ● Develop and implement sales strategies, operational plans, and performance improvement initiatives. ● Monitor sales performance, analyze key metrics, and drive
Develop and implement the organizations Total Quality Management (TQM) strategy and quality standards. Monitor and improve quality performance across all business units and client accounts. Lead quality assurance, process improvement, and compliance initiatives to enhance operational performance.