What we do Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red
Salary: 80k basic 20Kpi Job Summary Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities. Key Responsibilities Review calls, chats, and emails using QA scorecards. Ensure compliance with
About Sproxil Sproxil is a technology company delivering trusted data, product authentication, and market intelligence across healthcare and consumer goods. In Nigeria we partner with donor agencies, government, non governmental organisations, and manufacturers to design and
Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving
Deliver induction, onboarding, product, process, and systems training for new hires. Facilitate classroom, virtual, and blended learning sessions. Train employees on company policies, culture, values, customer service, and workplace expectations Deliver soft-skills training covering communication, empathy,