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Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving accountability
The Operations Lead will provide day-to-day leadership for PricePallys programme operations across all approved locations. The role is accountable for converting programme plans into coordinated field delivery, ensuring that people, infrastructure, logistics, supply-chain activities and operational
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