JOB DESCRIPTION Job Title: Reconciliation and Settlement Specialist Department: CFM Job Level: P3 Location: Opebi , Lagos Role Summary The Reconciliation and Settlement Specialist is responsible for the accurate and timely reconciliation of assigned transaction channels,
About SmallSmall SmallSmall is building a more seamless and convenient experience for people navigating housing and related services. As we continue to grow, we are looking for an experienced and customer-focused Head of Customer Service to
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and frontline
Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization. Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment. Manage client relationships, workforce reviews,
Define project scope, objectives, deliverables, timelines, and resource requirements in line with business and client needs. Develop and manage project plans, budgets, schedules, resources, milestones, and deliverables. Lead cross-functional teams, including developers, engineers, QA specialists, business
This is a remote position. Own the fulfilment lifecycle and operational performance Establish proactive controls to identify and prevent fulfilment failures Lead containment and resolution of complex or high impact operational incidents Conduct root cause analysis and