Salary: 80k basic 20Kpi Job Summary Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities. Key Responsibilities Review calls, chats, and emails using QA scorecards. Ensure compliance with company policies
Develop and implement the organizations Total Quality Management (TQM) strategy and quality standards. Monitor and improve quality performance across all business units and client accounts. Lead quality assurance, process improvement, and compliance initiatives to enhance operational performance. Analyze quality metrics, identify trends,
About SmallSmall SmallSmall is building a more seamless and convenient experience for people navigating housing and related services. As we continue to grow, we are looking for an experienced and customer-focused Head of Customer Service to
Alaro City is developing a flagship Event Hub, a flexible, high-capacity venue designed to host corporate, social, and community events and position Alaro City as a leading destination along the Lekki–Epe corridor. The Event Hub Manager
Job Summary: As a Quantity Surveyor, you will play a pivotal role in overseeing the contractual and financial aspects of our construction projects. Your key responsibilities will include supporting project delivery teams, closely monitoring costs, and
Wellington College International Lagos is a world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The College will deliver premium British education for students aged 3–18, rooted in the British
Vacancy: NGO Manager (6 months contract) Location: Surulere, Lagos About our Client Our client is a registered charity in England and Wales and an Incorporated Trust in the Federal Republic of Nigeria. The organization was established
Job Summary: The GM Aftersales Workshop is responsible for the overall management, profitability, and performance of the VI’s aftersales business encompassing service, parts, warranty, and customer support. The role ensures that all workshops operate efficiently, deliver
CEO Drawing Board Limited is seeking a dynamic, strategic, and results-driven General Manager to direct day-to-day corporate operations, oversee studio production and editorial operations, and drive overall media network monetization and scaling. Reporting directly to the
School of Performance is seeking a dynamic, strategic, and results-driven General Manager to direct overall institutional operations, oversee digital learning platform deployment and content development, lead corporate in-plant training expansion, and spearhead revenue growth. Reporting directly
Our Client Our client, an aviation company, seeks to employ a Head, Facilities. Key Responsibilities: Develop and execute the organizations facilities and infrastructure strategy in alignment with business growth plans. Serve as trusted advisor to Executive
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving accountability and
● Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets. ● Develop and implement sales strategies, operational plans, and performance improvement initiatives. ● Monitor sales performance, analyze key metrics, and drive
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and frontline employees
JOB SUMMARY The Cleaning Equipment Operator will operate and maintain a full range of mechanised cleaning equipment ride-on and walk-behind scrubber/dryers, high-speed rotary scrubbers, sweepers, carpet and steam extractors, industrial wet & dry vacuums, height-access cleaning
JOB SUMMARY The Facility Cleaner will carry out daily manual cleaning across offices, public areas, restrooms, corridors, and back-of-house zones, and provide light equipment support (mop systems, vacuums, and basic floor-care machines) to the wider Cleaning
JOB SUMMARY The Procurement Officer will manage end-to-end procurement for FM operations — sourcing and purchasing spare parts, consumables, PPE, tools, and subcontracted services, while maintaining supplier relationships, contracts, and compliance documentation. The role blends hands-on
JOB SUMMARY The Plumber will maintain, inspect, and repair the sites full-scope plumbing and water infrastructure, spanning general pipework and fixtures, borehole and pressure/pumping systems, water storage tanks, and the Water Treatment Plant (WTP) and Sewage