Salary: 80k basic 20Kpi Job Summary Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities. Key Responsibilities Review calls, chats, and emails using QA scorecards. Ensure compliance with company
About our client Our client is a multi-service provider offering end-to-end solutions across signage, facility management, and property management. They deliver full-cycle signage services from design to installation and maintenance while ensuring efficient facility operations and well-maintained environments.
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relationships, escalations, reviews, and service delivery. Lead, coach, and manage operations teams, driving accountability
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements. Lead, coach, and performance-manage supervisors, team leads, and frontline
Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization. Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment. Manage client relationships, workforce reviews,
We are looking for someone with strong interpersonal skills who is passionate about delivering exceptional customer experiences. The successful candidate will receive on-the-job training and will manage both online and in-person customer interactions across social media
About the Role SmallSmall Technology Ltd is building Africas most accessible platform for housing, products and services by connecting vendors and customers through innovative technology solutions. We are looking for an experienced Assistant Head of Growth to
About SmallSmall SmallSmall is building a more seamless and convenient experience for people navigating housing and related services. As we continue to grow, we are looking for an experienced and customer-focused Head of Customer Service to lead our
Wellington College International Lagos (WCIL) is a new world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The school is a partnership between Wellington College International (WCI), the global arm
About Reliance Health Were a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte dIvoire, with 300,000 people depending
ROLE OBJECTIVES The Admissions Officer plays a key role in delivering an exceptional and personalised experience for prospective families. This role manages inquiries, tours, documentation, and parent communication throughout the admissions journey. The Admissions Officer works
Card Issuance & Fulfilment · Manage the end-to-end card fulfilment process from card request to customer delivery. · Coordinate card personalization with card processors and personalization bureaus. · Ensure timely printing, packaging, and dispatch of debit
Strategy & Execution: Develop and implement efficient loan collection strategies tailored to a digital lending environment. Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior. Design and monitor automated workflows and
JD TO BE ADDED (AI GENERATED) Alaro City Development FZC is an integrated, mixed-use city planned for over 2,000 hectares in the North West Quadrant of the Lekki Free Zone. Alaro City’s vision goes beyond alleviating
Job Summary: As a Quantity Surveyor, you will play a pivotal role in overseeing the contractual and financial aspects of our construction projects. Your key responsibilities will include supporting project delivery teams, closely monitoring costs, and
Wellington College International Lagos (WCIL) is a new world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The school is a partnership between Wellington College International (WCI), the global arm
Wellington College International Lagos is a world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The College will deliver premium British education for students aged 3–18, rooted in the British
Wellington College International Lagos is a world-class co-educational day and boarding school opening in September 2027 in Alaro City, Lagos, Nigeria. The College will deliver premium British education for students aged 3–18, rooted in the British
Digital Marketing and IT Executive Job Title : Digital Marketing and IT Executive. Location: Ikeja, Lagos Work mode: Hybrid Reporting to: Executive Management Employment: Full-time About Us We are a Group of Management and Human Capital
Social Media & Digital Marketing Specialist About the Role We are seeking a creative, commercially minded, and results-driven Social Media & Digital Marketing Specialist to manage and grow the digital presence of a leading automotive and